Accessibility on This Site
The standard this site works toward, and how to reach a person if it falls short.
This site targets the WCAG 2.1 AA guidelines: keyboard access, text alternatives for images, readable color contrast, and forms with clear labels. It is a continuing effort, not a finished claim.
The goal we're working toward
Accessibility means a site works for people using a screen reader, a keyboard instead of a mouse, or a browser set to a larger text size. That's the target here. Pages should read in a sensible order, buttons should have names a screen reader can announce, and nothing should depend on seeing a color or a hover effect to understand it. Reaching that reliably, on every page, is the actual goal, not a one-time fix applied and forgotten.
Meeting that standard fully, on every page, at all times, is not something anyone can honestly claim forever. Pages change, new content gets added, and problems get missed before they get found. What is true is that this is the target for new and existing pages alike, and it is treated as ongoing maintenance, not a box checked once and forgotten.
- Text and background colors are checked against the contrast ratios WCAG AA calls for, so body copy and buttons stay readable in bright light or on low-quality screens.
- Every meaningful image carries a text alternative, so a screen reader user gets the same information a sighted visitor gets from looking at the picture.
- Form fields carry visible labels tied to their inputs, not just placeholder text that disappears once you start typing, so it's clear what each field is asking for.
- Pages hold their layout and stay usable when the browser is zoomed to 200 percent or viewed on a narrow screen, rather than clipping or overlapping content.
What's already in place
The choices below were made while the site was being built, which is different from accessibility features added after the fact to patch a complaint. Building them in from the start means they apply the same way across every page, rather than varying depending on when a given page was last touched.
None of this requires special software or a particular browser. A keyboard, a screen reader, or a zoomed-in browser window should all work the same way a mouse and default zoom would. If something does not behave that way on a given page, that is a bug worth reporting, not an accepted limitation.
- Each page carries one main heading, with the headings beneath it nested in order rather than skipping levels, so the structure itself carries meaning.
- Links describe where they go in their own text, instead of relying on 'click here' phrasing that only makes sense next to the surrounding sentence.
- Motion and auto-playing content are kept to a minimum, since unexpected movement on a page can be disorienting for some visitors and distracting for others.
What this page covers
- This page explains the accessibility standard being targeted, the concrete steps taken so far toward it, that the effort continues rather than being declared finished, and how to flag a page or feature that doesn't work well for you, including calling instead.
- Keyboard navigation, screen reader compatibility and 200 percent zoom are supported on pages, and the phone number works as an alternative path to the same help.
- Content blocks keep a logical reading order whether you use a mouse, a keyboard, or a screen reader, so nothing announces out of sequence or gets skipped when you tab through a page.
- Images that carry meaning have text descriptions attached; decorative images are marked so a screen reader does not waste your time announcing them.
- Interactive elements like menus and buttons show a visible focus outline, so a keyboard user can always see exactly where they are on the page.
- This statement describes the site as it stands today, not a finished or certified result, and it will be updated as more of the site is reviewed and corrected.
Frequently Asked Questions
What accessibility standard does this site follow?
We aim for WCAG 2.1 level AA, which sets clear rules for contrast, keyboard operation, image text alternatives, heading order, form labels and reflow on small screens. That standard guides every new page and every fix we make to older ones, though the work is ongoing rather than a finished, closed project we consider complete.
Does the site work with a screen reader?
Yes. Headings are marked up as true headings in order, not just bold text, so a screen reader or keyboard user can jump through a page by its structure. Images carry text alternatives, forms carry labels, and pages can be zoomed to 200 percent without breaking the layout or hiding content.
A page won't load or work right for me. Now what?
Call the number listed at the top of the page and describe the page and the problem you ran into. That gets logged and looked at, and in the meantime you can get the same help over the phone that the page was meant to provide.
Can I just call instead of using the website?
Yes. Every question this site answers, and every step of scheduling a repair, can also be handled by phone. Nothing on this site is the only way to reach the licensed pros we connect you with or to get a repair scheduled.
Prefer to just call?
Call (615) 205-0132 if any page, button, or form here is hard to use. That call books the same repair visit.
Call (615) 759-0548